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Profile: 1 year of experience in customer support on a web/mobile app product. Bilingual French & English,
Missions: Provide the best quality support for our users globally, particularly on our mobile app edjing Mix.
Founded in 2012, MWM is today one of the most promising startups in the French Tech ecosystem: we are proud to be part of the FT120 2021 program and to carry the French colors internationally! 🇫🇷
We are a tech factory, 1st global publisher of music apps and leader in the creativity sector. Our three founding values are Passion, Impact, and Resilience. In 2020 we raised 50 millions euros and launched our own mobile games studio.💪🏼
We are 140 MWMers in a constant quest for innovation and technical independence, and we all work towards one goal: make inspiring and ambitious mobile applications. 💡
Our products? More than 30 apps in Music and Creativity : photo, video, art… Our apps are used by millions of people worldwide, and account for more than 450 millions downloads.
Interested? Keep reading!
MEETING YOUR TEAM
You will work as a key role in the Product team and accompany the Product Managers in the development of our apps and user experience, in accordance with the image of MWM.
MEETING YOUR FUTURE JOB
As a Customer Support Manager at MWM, you will be in charge of monitoring the quality of our products and user satisfaction by ensuring the proper use of our products.
Be the key point of contact for our users on our platforms (Google Play Store, App Store, Zendesk),
Monitor response time and customer satisfaction,
Analyze the problems encountered by our users and provide them with a personalized solutionImprove and develop customer follow-up by helping us to better understand recurring issues,
Collect valuable information to improve the service and the product,
Collaborate with Marketing and Tech to continue improving our service offer,
Regularly update the knowledge base in which customers can search for answers to their questions themselves,
Find innovative ideas to optimize our apps,
Invite customers to share their experiences,
You will be a full member of a close-knit team, we are counting on you to be a force for proposals and actively participate in the development of our products.
At least 1 year of professional experience in a customer support/success role, working on a digital product: web app, mobile app...
Amazing writing skills - you have flawless spelling!
Great analytical mind and reporting addict,
Proactive: you always take your projects a step further, and always strive the go the extra mile,
Rigorous: We have a lot of amazing projects to carry on and we want our users to always be impacted positively,
Bilingual in French and English,
You don't hesitate to get your hands dirty: you never say "it's not my job" !
LIFE @ MWM
🚀 A vision: to develop high-performance mobile applications that unleash the creative potential of everyone, whether it's music, drawing, photography... You will join a team of passionate people, particularly focused on innovation and test-and-learn.
🔥 An ecosystem: Scale-up in full growth, profitable for several years, we have the privilege to evolve in a consumer market with an almost unlimited potential. Whether collaborating with DJs such as Martin Solveig and DJ Jazzy Jeff, working closely with tech giants such as Google or Apple, or designing new levels in our own video game studio, our universe is rich and varied!
🙈 A relaxed and motivating working atmosphere: free gym on the premises, fresh fruit, snacks and drinks as much as you like. A brunch and a visit from the hairdresser, manicurist and osteo in the office every month. A relaxation and games area, a personal parking space, meal voucher, lots of afterworks & various activities, team building like the one we just did in Mykonos.
⭐ An attractive remuneration package including, among other things, a profit-sharing bonus, a company savings plan - not to mention numerous career opportunities!
After a quick intro, you'll have access to your technical test/business case
Technical Interview with the Lead Product and a team member (1h - visio)